Return &
Exchange

Got the wrong size, changed your mind, or something arrived damaged? Here’s the short version: items in original, unworn condition can be returned within 15 days of delivery. Damaged or defective items are handled separately, and faster. Full details are below.

To qualify for a return, your item needs to tick all of these boxes:

• Unworn and unwashed, with the original tags still attached
• In its original packaging
• Requested within 15 days of the delivery date

• Items that have been worn, washed, or show any sign of use
• A return because the wrong size was ordered, once the item has already been worn — please check our size guide before ordering
• Requests made after the 15-day window has closed

We know that’s strict, but it’s part of what lets us keep prices fair on small-batch streetwear drops.

If something arrives damaged or faulty, email support@minustwocargostore.com with your order number and a couple of photos of the issue as soon as you spot it.

Once we’ve verified the damage, we’ll refund the product’s price. The original shipping fee of $30 USD isn’t included in that refund, since that cost was already spent getting the order to you.

• Email support@minustwocargostore.com with your order number and the reason for the return
• We’ll confirm whether the item qualifies and send you return instructions
• Pack the item up (see the next section) and send it back to the address we provide
• We’ll email you once it has arrived and been checked

• Include a note with your name, order number, and reason for the return
• Double-check the item is unworn, unwashed, and still has its tags
• Use a sturdy box or bag so it doesn’t get damaged on the way back to us

Items that come back to us worn, washed, or without tags won’t be accepted, and we’ll send them back to you.

Once your return passes inspection, we’ll process your refund within 5–7 business days to your original payment method. You’ll get an email either way — whether it’s approved, or occasionally declined, for example if the item doesn’t meet the condition described in Section 2.

Customers are responsible for the cost of sending a return back to us. The original shipping fee, along with any customs duties or import taxes paid on the way in, isn’t refundable — only the price of the item itself is.

Because we can’t accept size-based returns once an item has been worn, take a minute with our size guide before ordering — chest, length and sleeve measurements are listed on every product page.

If we shipped you the wrong size by mistake, that one’s on us — check our Shipping Policy for how we make it right at no cost to you.

Questions about a return or exchange? Email support@minustwocargostore.com with your order number and we’ll sort it out.