MINUS TWO CARGO
Refund &
Cancellations
When a cancellation works, how damaged items get refunded, and what to expect if a refund is approved.
LAST UPDATED — 17 June 2026 · Applies to all orders placed through minustwocargostore.com.
The short version
You can cancel a fresh order for free within 24 hours. Damaged or missing items are refunded once we’ve verified what happened. Outside of that, refunds aren’t standard, but where we do approve one, a small restocking fee applies. The details are below.
Cancelling an order
You can cancel an order for a full refund within 24 hours of placing it — just email us with your order number before that window closes. Once production or shipping has started after that point, we’re no longer able to cancel it.
Damaged products
If you receive a damaged product, you’re eligible for a refund. Here’s how:
- Email support@minustwocargostore.com as soon as you spot the damage, with your order number and a description or photos
- Once we’ve verified the issue, we’ll process your refund within 5–7 business days of approval
The original shipping fee of $30 USD covering the initial delivery isn’t refunded, and is deducted from the refund amount.
Missing items
If anything from your order is missing, contact us within 24 hours of delivery with your order number and what’s missing. We’ll look into it with our fulfillment team and make it right.
Restocking fee
Outside of damaged or missing items, refunds aren’t offered as standard. Where we do approve one at our discretion, a 7.99% restocking fee is deducted from the refund to cover handling and processing costs.
We don't offer direct exchanges
We don’t process direct swaps for a different size or colour. If you’d like something different, the fastest route is starting a return under our Return & Exchange Policy and placing a new order for what you actually want.
What's non-refundable
Outside of the damaged, missing, or approved-return situations above, purchases are final — including where an item doesn’t fit as expected or isn’t quite what you pictured. Our size guide and product photos are there to help you decide before you order.
Refund timing & method
Approved refunds are sent to your original payment method within 5–7 business days. Processing times on your end can vary slightly depending on your bank or card issuer.
Contact us
Questions about a refund or cancellation? Reach our team at support@minustwocargostore.com.